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Privacy Policy

This Privacy Policy describes how Rage (referred to as "we," "us," or "our") and The Rage House collect, use, and share personal information when you use our website, online booking system, or visit our physical locations offering indoor sports and entertainment activities such as Axe Throwing, Airsoft Shooting, Rage Room, Karaoke, Interactive Darts, Pool, Beer Pong, Bottomless Drinks, and Bottomless Brunches.

 

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.  

  • Booking Information: Date and time of booking, number of participants, chosen activities, and any special requests.

  • Payment Information: Credit/debit card details or other payment information necessary for processing transactions. This information is processed securely by our payment processors and is not stored directly by us.

  • Account Information: If you create an account, we collect your username and password.

  • Marketing Preferences: Whether you wish to receive marketing communications from us.

  • Usage Information: Information about how you use our website and online booking system, such as pages visited, time spent on the site, and IP address.

  • Device Information: Information about the device you use to access our website, such as device type, operating system, and browser.  

  • CCTV Footage: Our premises are equipped with CCTV cameras for security purposes, which may capture images of visitors.

  • Photographs and Videos: We may take photographs and videos of participants during activities for promotional purposes, with consent where required.

 

How We Use Your Information

We may use your personal information for the following purposes:

  • Providing Services: To process bookings, manage events, and provide the services you request.

  • Payment Processing: To process payments for bookings and other purchases.

  • Customer Support: To respond to your inquiries and provide customer support.

  • Marketing: With your consent, to send you marketing communications about our products, services, and promotions.

  • Improving Services: To analyze usage patterns and improve our website, online booking system, and services.

  • Security: To protect the security of our premises and prevent fraud.

  • Legal Compliance: To comply with applicable laws and regulations.

 

Sharing Your Information

We may share your personal information with the following third parties:  

  • Payment Processors: To process payments for bookings and other purchases.

  • Service Providers: We may share data with third-party service providers who perform services on our behalf, such as website hosting, data analysis, email marketing, and customer support. These providers are contractually obligated to protect your information.  

  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.  

 

Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.  

  • Correction: You have the right to request correction of any inaccurate or incomplete information.

  • Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.  

  • Objection: You have the right to object to the processing of your personal information for marketing purposes.  

  • Withdrawal of Consent: If we have collected your information based on your consent, you have the right to withdraw your consent at any time.

 

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure.  

 

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.  

 

Children's Privacy

after 8pm on fridays and saturdays, entry to Our venue and use of our services are not intended for children under the age of 18. 

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website.

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